Industry
Call centre and BPO internal communications
Training and updates for contact centres: new agents, shift teams and many accounts, often in several languages.
Call centre and BPO internal communications: how people hear.
Call centres have high turnover, shift work and constantly changing scripts and products. Short audio and video, available during a shift, keep agents current.
We build modules by account and by skill.
Typical uses
- New agent induction
- Account-specific product updates
- Call quality coaching clips
- Wellbeing audio for tough shifts
What is specific to the sector.
- TurnoverShort onboarding that gets agents ready.
- AccountsMaterial for each client.
- ShiftsContent available any hour.
- LanguagesAgents work in many languages.
How it works
From your brief to delivered files.
You send the brief
Audience, message and the source material you already have. We ask only what the piece needs.
We direct and produce
Script, voice or on-screen talent, edit and versions, checked against your brief before anything reaches you.
You receive the files
Delivered privately in the formats your channels need, with captions and every language version agreed.
What you can hold us to
Checked before it reaches your teams.
Standards we apply to every piece, and the commitments we make before you send anything.
- Know how it’s made
We tell you whether each piece uses an AI voice or a human one.
- Reviewed before delivery
Nothing reaches your teams until you approve it.
- Confidential from the start
We agree confidentiality, access to materials and private delivery with you before we start.
Delivery standards
- Consistent loudness
- −16 LUFS for podcast platforms, true peak ≤ −1 dBTP, so episodes don’t jump in volume.
- A master you can reuse
- WAV 48 kHz / 24-bit for future edits and versions.
- Captions for recorded media
- Following WCAG 2.2, criterion 1.2.2, for people watching without sound.
- Checked before delivery
- Technical, listening and script checks on every piece.
Questions
Before you get in touch.
Can you produce account-specific content?
Yes. We keep each client's content separate and confidential.
Do you need access to our systems or sites?
No. You send the brief and the material, and we deliver files. Where filming on site helps, we agree access, safety rules and confidentiality first.
Can the same content be made in other languages?
Yes. Real voice talent is available in every language and accent, and directed AI voices are used where they suit the message. See the language pages for what changes in each.
Keep reading
Related
- ServiceCustomer service training videoTraining video that shows good service in real situations: the greeting, the hard call and the recovery.
- ServiceWellbeing audioGuided audio for employees: short breathing, focus and wind-down sessions recorded by a calm, real voice.
- ServiceMicrolearning videoShort videos that teach one thing in one or two minutes, designed to be watched between tasks and revisited when the task comes up again.
- LanguageTagalogFilipino and Tagalog voice over and video for internal teams in the Philippines and Filipino workers abroad.
What’s your next message?
Tell us who it’s for, what you need to communicate and when you need it. We’ll come back with the approach and the scope.
Start a project