Service
Product training video
Training video that teaches your people to explain, demo and support what you sell, kept current as the product changes.
- Walkthrough
- Update module
- Quick reference
Product training video: when it fits.
Product training goes out of date the day the next release ships. We build it as short modules, so a single feature change means replacing a minute and not rebuilding an hour.
Narration and on-screen text are separate from the footage, which makes updates and translations easier.
Typical uses
- Onboarding for support agents on a new product
- Feature updates for sales and success teams
- Partner and reseller briefings
- Internal demos recorded once and reused
What shapes the result.
- ModulesShort pieces with one purpose, titled by the task they teach.
- Update pathNarration and captions are kept in editable files, so a changed screen means a short re-record.
- AccuracyA product owner reviews each script and cut before release.
- ReuseA module can be used for new hires, partners and customers when the content allows it.
What we make
What we make.
Walkthrough
A narrated demonstration of one task, with captions and a clear title.
Update module
A short replacement piece for each new release.
Quick reference
A thirty-second recap of one feature that people can replay.
What you can hold us to
Checked before it reaches your teams.
Standards we apply to every piece, and the commitments we make before you send anything.
- Know how it’s made
We tell you whether each piece uses an AI voice or a human one.
- Reviewed before delivery
Nothing reaches your teams until you approve it.
- Confidential from the start
We agree confidentiality, access to materials and private delivery with you before we start.
Delivery standards
- Consistent loudness
- −16 LUFS for podcast platforms, true peak ≤ −1 dBTP, so episodes don’t jump in volume.
- A master you can reuse
- WAV 48 kHz / 24-bit for future edits and versions.
- Captions for recorded media
- Following WCAG 2.2, criterion 1.2.2, for people watching without sound.
- Checked before delivery
- Technical, listening and script checks on every piece.
Questions
Before you get in touch.
Do you need product access?
You provide the screens or a recording. We script and narrate around what your people actually need to do.
How do you keep it current?
By splitting content into small modules and keeping the narration separate from the footage.
Can sales and support share modules?
Often, with a different opening and closing. The core demonstration stays the same.
Keep reading
Related
- ServiceEmployee training videoSafety, compliance and how-to pieces that people can play on the job, as video or audio, with captions, transcripts and every language version.
- ServiceSales enablement videoShort videos that give salespeople what to say, show and avoid in front of customers, built for the minutes before a call.
- ServiceSOP videoStandard operating procedures shown as short, narrated video, so a task is done the same way every time.
- ServiceMicrolearning videoShort videos that teach one thing in one or two minutes, designed to be watched between tasks and revisited when the task comes up again.
What’s your next message?
Tell us who it’s for, what you need to communicate and when you need it. We’ll come back with the approach and the scope.
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