Service
Frontline employee communication
Audio and video made for people who do not sit at a desk: short, spoken, available on a phone and in their language.
- Short audio
- Briefing video
- Language versions
Frontline employee communication: when it fits.
Frontline teams are the hardest to reach and the most affected by decisions. They need messages they can hear in a break, in a vehicle or at the start of a shift, in the language they use.
We design formats for shift patterns and devices rather than for an office.
Typical uses
- A weekly audio news for field teams
- A video briefing before a busy period
- Safety messages that are heard, not just posted
- Updates in each language on the floor
What shapes the result.
- TimeMessages fit a break or a handover, usually a few minutes.
- DeviceDesigned for a personal phone or a shared kiosk, with captions for loud places.
- LanguageThe language people speak at home often matters more than the one used in meetings.
- ChannelWe deliver files for the channels your teams already open.
What we make
What we make.
Short audio
Spoken updates written for people on the move.
Briefing video
Captioned video for kiosks and phones.
Language versions
The same message in every language your team speaks.
What you can hold us to
Checked before it reaches your teams.
Standards we apply to every piece, and the commitments we make before you send anything.
- Know how it’s made
We tell you whether each piece uses an AI voice or a human one.
- Reviewed before delivery
Nothing reaches your teams until you approve it.
- Confidential from the start
We agree confidentiality, access to materials and private delivery with you before we start.
Delivery standards
- Consistent loudness
- −16 LUFS for podcast platforms, true peak ≤ −1 dBTP, so episodes don’t jump in volume.
- A master you can reuse
- WAV 48 kHz / 24-bit for future edits and versions.
- Captions for recorded media
- Following WCAG 2.2, criterion 1.2.2, for people watching without sound.
- Checked before delivery
- Technical, listening and script checks on every piece.
Questions
Before you get in touch.
How do frontline staff receive it?
By phone, kiosk, message app or screen at the site. We advise based on what your teams already use.
Is audio better than video here?
Often, for people who cannot watch. A mix of short video and audio covers the most situations.
Do you work in several languages?
Yes, with native talent for each language on your floor.
Keep reading
Related
- ServiceShift briefing audioA short spoken briefing at the start of a shift: what changed, what to watch and what is expected today.
- ServiceToolbox talk videoShort safety talks on video or audio that a supervisor can play at the start of a shift and then discuss.
- ServiceDaily huddle videoA short daily video or audio that gives a team the three things it needs to know before work starts.
- ServiceAudio newsletterAn internal newsletter you can listen to: the week's news read well, in a few minutes, for people who do not sit at a desk.
What’s your next message?
Tell us who it’s for, what you need to communicate and when you need it. We’ll come back with the approach and the scope.
Start a project